- Tesla has sent out a notification on its official app announcing that users can now schedule appointments with their nearest Tesla Service Center For major repairs.
- Tesla previously assigned a network of third-party car shops to get Teslas fixed, but customers have long complained of significant delays by the shops.
- The decision to have an in-house collision repair service has been in the making since 2019 and has now fully materialized with the company saying that this will enable an “optimized repair flow”.
In a notification sent to Tesla app users, the automaker has announced the arrival of in-house collision repair at their nearest Tesla service center. This saves customers the trouble of taking their Tesla to a third-party repair shop. It’s worth mentioning that Tesla announced plans to set up an in-house repair team for major damages in 2019, but it has only been limited to scuffing, minor dents, and a few other bolt-on parts.
As per the notification sent to app users, Tesla service centers will now cover “Suspension and axle damage, front and rear bumpers, hoods, liftgate, and side mirror caps, along with doors, wheels and all glass repair,” offering a wider range of repairs for the customers.
Tesla owners have long voiced their concerns about third-party repair shops that were previously handling Tesla repairs. Car shops have said that the delays are caused by Tesla not shipping out the necessary components in the expected timeframe. Shortly after, the automaker announced the addition of 300 repair shops to its network, though customers were still facing long delays for major repairs.
Thankfully, this new announcement means Tesla owners no longer have to worry about delays for major repairs. Users can schedule an appointment with their nearest Tesla service center via the app and have their car handled by Tesla technicians.
Tesla has said that this move will help the company achieve an “optimized repair flow”. The company is expected to keep more vehicle components in inventory to help with this new in-house body repair program.
This effectively means that Tesla now owns a share of the body repairs business in addition to the servicing of its vehicles. Only time will tell if this move by the company will prove to be successful, particularly in regions where its EVs are in high volume. What do you make of the new changes? Let us know in the comments below.
Via: Electrek